RETURN & EXCHANGE POLICY

There is no return or refund policy. However the product can be exchanged if the product purchased is damaged or Defected.  

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 5 days of delivery.

  • Products must be returned in a new condition, with the pricing label secure.
  • Sale items are not eligible for exchange.
  • Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
  • If the piece is defected or if there is a quality issue.  
Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
  • There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
  • Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
  • We offer free pick-up services for items in case the wrong product is dispatched to the customer or those have defects.
  • We do not offer any courier service compensation if the customer sends the item back unless requested by our representative.
  • The replacement process time due to pick up and delivery can take up to 2 weeks’ time depending upon the availability of the item.
  • This is requested to our valued customers to strictly follow washing instructions.
  • We recommend soaking and drying the unstitched fabric so that you know the shrinking is done before you sew the fabric.
  • We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
  • In case of paid order is modified, a partial refund will be credited back to your account once the remaining order is shipped. If the entire paid order is being cancelled then the refund will be processed within approximately two weeks’ time.
    The current exchange rate will be applied to the refund of the items returned/exchanged.
We encourage our customers only to place orders from our official website www.zoyafatima.com to get original ZF products at actual prices. We highly discourage purchasing items from any unauthorized resellers, individuals, Facebook, or Instagram pages. ZOYAFATIMA doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.
  • Contact our customer service team at +92 309 333 0033 or via email at info@zoyafatima.com within 7 days of the Item being delivered.
  • Once your product is assessed by the relevant team, you will be offered an exchange/store credit subject to availability.
International Orders
  • We do not offer returns and exchanges on any of our International orders.
  • In case of any defective or damaged item being received by the customer, a fresh item will be sent again after necessary investigations of the claim. If the ordered product/size is not available in stock anymore, a full amount of store credit or a full refund shall be offered to the customer.
  • The customer should notify discrepancy within 07 days of the online order being delivered.

ZOYAFATIMA will not cater for any exchange/return after the above-mentioned time period.

  • Contact our customer service team at +92 309 333 0033 or via email at info@zoyafatima.com within 7 days of the Item being delivered.
  • ZOYAFATIMA monitors return activity for abuse and reserve the right to limit returns or exchanges at ZOYAFATIMA's online store in all instances.

Refund

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock. You can cancel items or orders that haven't entered the processing phase. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply.

ZOYAFATIMA reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions.

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